"What they're usually looking for is the recipe or the magic words. 'What's the thing that I can say that will change the way that this group operates so that we stop having this problem?' And unfortunately, there are no magic words. There is no magic recipe for addressing these kinds of things. But there are some patterns that we have noticed. So here are some things that we tend to do when we start to work with groups around these sorts of things that can help in these situations."
Paul & Karen talk about different approaches to shifting group dynamics.
