"If somebody showed up sobbing and saying, 'I'm having a horrible day,' we would probably shower care upon them. I want to encourage that same thing when they're showing up as loud and angry. The same neediness is actually being expressed. It's easier to do it when someone is weepy and sad and not lashing out, but it's the same problem."
Paul & Karen talk about how creating a rule is rarely a helpful response to people getting upset.
