"The place I want to start is recognizing, 'What's my pattern?' Do I always start with a question? Do I always start by saying, 'What do you think we should do?' Or do I always start with, 'Here's what I think we should do.'? If you're always doing the same thing – and by always, I mean nine times out of ten – then you're probably not choosing the thing that's useful for the situation."
Karen & Paul discuss collaborative problem-solving and whether to start with questions or statements.
