"This is where I am. This is what I'm thinking. This is what I've experienced. This is the impact that it had on me, where my brain went when you said that thing, or whatever it is. But it leaves the door open for them to have a different experience, and a different understanding. So yes, they need to know that you're really mad about that thing they did, but they don't need to get the impression that you think they're a horrible person because of it."
Karen & Paul explore the importance of speaking skills in collaborative environments, emphasizing the need for thoughtful communication, considering the impact on the listener, and preparing for challenging conversations. They discuss the balance between expressing thoughts, feelings, and needs while making room for dialogue and understanding.
