"This is the delegation game, right? Where you say, 'Yeah, okay, committee, go do that thing.' Sometimes it's a pretty straightforward thing. 'Hey, go sign up for a bank account.' Okay, that's probably going to go pretty well because there's not a lot to that. But 'Hey, dive into these documents and rewrite them...' Well, there was a reason they needed to be rewritten. [...] When you get deeply into the work, you start thinking. You see things, and you notice things, and you have awarenesses, and you sort of confront the problems. Like, this is what wasn't working. So if the voting procedure wasn't working before, we start thinking about it. We start noticing. And that process can happen for that subgroup over many hours or many weeks, often. So there's this sort of development that happens, and processing that happens. And they've done all the work. And each piece for them sort of fell like dominoes, right like this leads to this leads to this. There weren't any big steps for them. And the obvious conclusion is here. And so okay, we've done our work now, just like you asked us to, and we're bringing it back to the group. And the group is like, from here to here with none of the dominoes. Just this huge jump and the group is like, 'Whoa, what happened here?' Partly because they haven't thought deeply about it – because they weren't asked to, that wasn't their role. And partly because the group that did the work didn't notice sort of how many steps they were taking and bring everybody along."
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