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"Customer Experience wizard, Dan Gingiss, talks about creating experiences that your customers tell others about. These experiences don't need to cost you a lot of money, they just need to be unique and memorable. Dan says that it's important to look at the entire customer journey. The journey will often have unseen negatives to it and it's our job to get rid of them while trying to improve our CX.
Ps. Go through Engati's FREE e-book, The Evolution of Customer Experience. Download it now!
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