It's going to happen, we're going to come across rude and/or aggressive people in our lives. It might be a Client, it might be a colleague, a friend or family member.
We might not feel like we can speak our mind, there are things at stake, be it company revenue, your job, a relationship……
It a challenge, no doubt, but there are things we can do, practice tangible things.
Let's find out what they are!!
