Susan Arant joins Bob Stewart and Chad Hyams to discuss the transformative power of implementing real standards in business. Learn about the importance of clear expectations, lead and lag measures, and the innovative use of auto plans for team productivity. Susan shares her journey of evolving from stated goals to actionable standards, highlighting their impact on both team efficiency and individual accountability. With insights on creating transparency and empowering agents, this conversation offers a roadmap for businesses aiming to turn strategic standards into successful outcomes.
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