Customer feedback is more than words, it's emotion, intent, and behavior combined. This episode explores how sentiment analysis is transforming customer service by merging data science with real-world experience.
Drawing on insights from Gennaro Miele, Head of Contact Center at Porsche Bank Austria, from his presentation at the Digitale Kundenerfahrung - Special AI Edition 2025, this episode examines how analyzing customer sentiment can predict behavior, strengthen loyalty, and ensure ethical AI use under EU regulations.
Discover their whole presentation on YouTube
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