What does it take to turn generational tension into generational strength?
In today’s workplaces, it’s not just one culture leaders are navigating—it’s five generations, all working side by side, all with wildly different expectations of what “good work” and “good leadership” look like.
From Boomers to Zoomers, we’re seeing culture clashes over communication, technology, ambition, loyalty, and what “fair and reasonable” actually means at work. Left unchecked, those differences can turn into stereotypes, tension, and missed opportunities—for performance and belonging.
In this energising episode of Lessons from Leaders, brewed with our partners at Nespresso Professional, host Yasmin London sits down with generational intelligence expert Katie Iles and award winning hotel GM Sandra (Sandy) Bellamy to unpack how leaders can turn age diversity into a genuine strategic advantage. Together, they explore how to decode what drives each generation, re-humanise systems, and build workplaces where a 19-year-old and a 65-year-old can both thrive.
What you’ll learn:
What generational intelligence really is—and why it’s now a core leadership skill, not a “nice to have.”
The biggest myths about Boomers, Millennials, and Gen Z (spoiler: they’re not lazy, and Boomers are far more tech-savvy than you think).
How habits shaped by technology—from voicemails to emojis—create invisible friction and miscommunication across age groups.
Why trust is at record lows globally, and how different generations define and experience trust at work.
Practical ways leaders can reduce overwhelm by focusing on “fair play,” clear rules of the game, and visible pathways for growth.
How to design culture, celebrations, and wellness in ways that feel inclusive and relevant to all ages—not just one.
Why fun, failure, and curiosity are non-negotiables if you want engagement across every generation.
Blending research, real-world stories, and lived leadership experience, Boomers to Zoomers is more than a conversation about age—it’s a guide to leading humans first, labels second.
Because sometimes the most powerful shift in generational understanding starts with listening, learning, and having an honest conversation over coffee.
Part of our Cuppa.tv leadership series, this conversation is designed to inspire action and spark new ways of thinking. Because when we talk about what really matters, we create workplaces that matter.
This episode is brewed with Nespresso Professional—because every workplace deserves a great cup of coffee.
Nespresso Professional - Connecting over Coffee - https://bit.ly/nespressoprofessionallessonsfromleaders
In a world where connection is often lost in the rush of daily operations, Nespresso Professional believes in the power of small moments to bring people together. Whether it's a pause between meetings or a shared conversation in the break room, coffee can be a catalyst for meaningful human interaction. We’re proud to support conversations that matter - because sometimes, the most impactful ideas begin with a simple cup of coffee.
We have a range of high-quality commercial coffee machines designed to meet the needs of all sized business’. Chat to us in person at the next Cuppa event about how the perfect cup of coffee can elevate your business, or visit our website.
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