Dillon emphasizes that you have to be articulate and understand that everyone you talk to is different. You have to learn the art of people. You're a random person—it should be expected that you'll get hung up on. To avoid the probability of that, you have to understand their business, ask the right questions, and say the right things.
You need to learn more about the prospects than ever before. Knowing their title isn't enough. You need to be able to offer them something of value. It all starts and ends with research. Learn Dillon's research-backed cold-calling process in episode #415 of Sales Reinvented.
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