This episode defines high reliability organizations and looks at the common threads that have emerged in organizations that embrace HRO philosophies. We will look at:
- Organizational complexity
- Teamwork
- How knowledge supersedes rank
- Communications
- Accountability
- Feedback
- Compressed time constraints
- Sensitivity to operations
- Reluctance to simplify
- Preoccupation with failure
- Deference to expertise
- Resilience
Our sponsor:
Midwest Fire
MidwestFire.com
References for this episode
- Baker, D.P., Day, R., & Salas, E. (2006). Teamwork as an essential component of high-reliability organizations. Health Serv Res. Aug;41(4 Pt 2):1576-98.
- McKeon, L.M., Oswaks, J.D., & Cunningham P.D. (2006). Safeguarding patients: complexity science, high reliability organizations, and implications for team training in healthcare. Clin Nurse Spec. Nov-Dec;20(6):298-304; quiz 305-6.
- Roberts, K.H. & Rousseau, D,M. (1989). Research in nearly failure-free, high-reliability organizations: having the bubble. IEEE Trans Engin Manage. May 36(2):132-9.
- Weick, K.E., & Sutcliffe, K.M.(2001). Managing the unexpected: assuring high performance in an age of complexity. San Francisco: Jossey-Bass.
Intro music
Safety Dance (1982)
Men Without Hats
GMC - Virgin Records
Situational Awareness Matters! website
www.SAMatters.com
Firefighter Near Miss Reporting System
http://www.firefighternearmiss.com/
Contact Rich Gasaway
www.RichGasaway.com
Support@RichGasaway.com
612-548-4424
