Description

Did you get a customer complaint or a negative comment on your social media account? Before you delete it, you need to listen to this episode to understand how to navigate this sensitive situation.

Today’s show covers:

• How to know if you should delete a negative comment
• How quickly you should respond to a customer complaint online
• What to do if it’s your fault
• What to do even if it’s NOT your fault
• How to prepare for future complaints or negative comments
• And more!

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Find more episodes of the Savvy Social Podcast on the website: http://savvysocialpodcast.com

Music by Alexey Anisimov