What You Will Learn:
- What is the difference between customer experience and customer service?
- What is customer journey mapping?
- How does the customer experience (CX) affect customer retention?
- How do you start best practices for the customer experience?
- How can a high-level customer experience be a game-changer for your business?
About Stacy Sherman
Stacy Sherman is an award-winning certified customer experience (CX) keynote speaker, author, podcaster, and founder of DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue.
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