Welcome back to A Legal High. In this episode host, Graham Seldon, is joined by George Beaton and Jon Huxley, who give their insights on CX for legal firms including:
- The four phases of CX
- How clients are happy to pay more for a great client experience
- The top 3 drivers of client satisfaction
- The role BD & M play in bringing the client voice back to the firm
- Most importantly, how to make good CX simple
