Prefer just the Audio? Click here.

Episode Brief Description

As a business owner, it's a constant struggle to keep the customers that we worked so hard to get. In today's episode, we're talking about how to reduce your churn rate & retain those precious clients

Lifestyle Builders

Are you looking to create your ideal lifestyle? Then we invite you to become a #lifestylebuilder.

Find out more here.

Key Insights & Timestamps

[00:11] – Welcome
[02:44] – How are you serving your current customers?
[05:15] – Onboarding – or the steps people make to become customers
[06:35] – Avoiding buyers remorse
- Gift after purchase
- Personal email
- Phone call
- Thank you card
- Anything that will support and delight your customer
[08:44] – Offer your customers a walk through of their purchase
[11:55] – Rewards
[13:09] – Using automation
[14:25] – Be sure you can actually deliver what you've promised. You'd be surprised how often this step is missed
[19:15] – Creating fans and lifetime customers
[24:23] – Go and talk with your customers. Even consider reaching out to those who may have left you
[27:04] – Action Items
[28:40] – Tom's Bookshelf

Your Homework

Ariana's Homework

Ask your current customers – what is one thing I could be doing to serve you better right now?

Tom's Homework

Map out your customer journey

Tom's Bookshelf

Never Lose A Cusotmer Again

Get This Book

Audible – Get Your First Audiobook Free!
Amazon – Get The Physical or Kindle Version

Resources Mentioned

Key Insights

Create more than customers, learn how to create fans!
Be sure to deliver what you've promised and continue to curate relationships with those customers
Continuing to work hard for your customers will keep them coming back again and again

Free Guides

Lifestyle Plan With Purpose

Find Your Financial Freedom

How to Hire a Coach