Are you are a thermometer or a thermostat? - Misconception
You are always both. You can assess the energy, attitude, stress, AND your presence will impact it. Our mind and our lips are powerful.
If they are upset, your breathing, listening, and patience will relax and calm them.
If they are cold and apathetic, asking great questions, gushing, and encouraging will elevate your impact.
Be aware of yourself and of others to be your Best.