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Title: Effective Apology
Subtitle: Mending Fences, Building Bridges and Restoring Trust
Author: John Kador
Narrator: Dennis Holland
Format: Unabridged
Length: 8 hrs and 16 mins
Language: English
Release date: 09-30-09
Publisher: Audible Studios
Ratings: 4 of 5 out of 7 votes
Genres: Self Development, Communication Skills
Publisher's Summary:
The willingness to apologize signals strength, character, and integrity - real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.
Critic Reviews:
"This book gives you the essentials for crafting apologies that work at work. John Kador shares some of the practical, proven approaches to apology that every manager should master." (Lee Iacocca, former Chairman and CEO, Chrysler Motors Corp.)
"Effective Apology is the sort of book I wish I'd read years ago...the definitive guide to using two simple words - I'm sorry - to improve our lives and ennoble our world." (Daniel H. Pink, author of A Whole New Mind)
