Managing a short-term rental can be a rewarding venture, but it comes with its fair share of challenges, especially when it comes to housekeeping. A reliable housekeeper is not just a cleaner; they are the backbone of your operation, ensuring your property is always guest-ready. From managing linens to handling last-minute cleanings, a great housekeeper can make your life significantly easier and your business more profitable.
Today, I’m sharing my 7-step process to help you hire and maintain a stellar housekeeper for your STR, based on my experience managing thousands of guests across multiple cities.
So, let’s dive in and explore the seven essential steps to hiring and maintaining the perfect housekeeper for your STR. In this episode, you'll learn:
Start with Referrals: Begin your search by asking friends, family, or other property owners for recommendations. Personal referrals can often lead you to the best candidates who have already proven their reliability.
Utilize Technology: Use platforms like Turno (formerly Turnover BNB) and Properly to find experienced housekeepers who specialize in short-term rentals. These tools offer access to a large network of professionals.
Set Clear Expectations: Clearly communicate your expectations regarding cleaning schedules, turnaround times, and specific tasks. Make sure your housekeeper understands the unique needs of a short-term rental property.
Discuss Compensation and Logistics: Agree on a fair rate for cleaning services and discuss how payments will be handled. Ensure you also address details like laundry services and handling of supplies.
Build a Strong Relationship: Maintain open communication and provide feedback to help your housekeeper improve. Recognize their hard work and make them feel valued as an integral part of your STR team.
Thanks for tuning in! I hope these steps help you find and maintain an excellent housekeeper for your short-term rental. Remember, a great housekeeper is key to your success, and building a strong relationship with them will ensure your property remains guest-ready at all times.
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