Housekeeping is one of those critical aspects that can make or break the guest experience in your Airbnb. After all, nothing beats arriving at a clean, welcoming space that feels like home. But what happens when things don’t go as planned?
In this third part of our housekeeping series, we’re focusing on troubleshooting housekeeping issues with your housekeepers or housekeeping company. From handling negative feedback to ensuring reliability, we'll cover the steps you need to take to keep your property in top shape and your guests happy. By effectively managing housekeepers for Airbnb and other short-term rentals, you can minimize issues and enhance the guest experience.
🚀 Highlights in This Episode:
Set Clear Expectations: Conduct a thorough walkthrough with your housekeeper, detailing your cleaning expectations and highlighting trouble spots.
Use Technology: Utilize apps like Breezeway, Turno, or Properly to manage turnovers and create detailed checklists to ensure nothing is missed.
Share All Reviews: Be transparent with your housekeepers about all guest feedback to help them understand what guests are noticing and how they can improve.
Ensure Reliability: Confirm your housekeepers' schedules well in advance and ensure they have reliable transportation, especially for weekends and holidays.
Set Tolerance Levels: Establish a threshold for negative reviews and reliability issues. If these are exceeded, consider finding a new housekeeper.
Housekeeping is a crucial element of managing a successful short-term rental. By setting clear expectations, leveraging technology, being transparent with feedback, ensuring reliability, and knowing when to move on, you can maintain high cleanliness standards and provide an excellent guest experience.
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Need help managing your short-term rental and you don’t want to go it alone? Shoot us a message here and we’ll see if we can help.
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