In this episode of the Future of the Firm podcast, Francine Bennett, Board Member at the Ada Lovelace Institute and at The British Library, joins Emma Carroll, Head of Client Voice at Source, to explore the rapid evolution of AI and its practical implications for business leaders. 

Drawing on over 20 years of experience, Francine address the following questions and more:

• Where are we with agentic AI, and how far have businesses really got with its adoption?
• In what ways are multimodal AI and direct speech-to-speech voice models transforming customer interactions?
• How can leaders effectively leverage AI for strategy development while keeping human judgement at its heart?
• Why does mandating AI adoption through blunt metrics (like number of hours spent using AI) backfire, and what is a better approach to building workforce skills?
• Where can consultants add the most value for clients around AI?
• Where are we with the challenge posed by hallucinations and overconfident AI outputs today? 

If you enjoyed this conversation, we have a whole catalogue of back episodes for you to delve into. In a recent episode, we sat down with Geert van den Goor, CEO at Valcon, to talk about the new competitive advantage of regional firms.