We're continuing on the adventure of creating a fabulous client experience that aligns with your business and where you're heading, and today we're focusing on the design phase.
We dive into:
- Auditing the stages of your current client experience
- Clear roles and expectations
- Capturing the experience
- Off-boarding being as important as the other phases
- Action items to lean into what can be possible
For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-124/