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Title: Digital Customer Service
Author: Rick Delisi, Dan Michaeli
Narrator: Rick Delisi
Format: mp3
Length: 5 hrs and 35 mins
Release date: 12-21-21
Ratings: 4 out of 5 stars, 5 ratings
Genres: Consumer Behavior & Market Research
Publisher's Summary:
Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world.
