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Title: UnSelling: The New Customer Experience
Author: Alison Kramer, Scott Stratten
Narrator: Alison Kramer, Scott Stratten
Format: Unabridged Audiobook
Length: 6 hours 31 minutes
Release date: January 27, 2022
Genres: Sales & Retail
Publisher's Summary:
UnSelling will look at the ever-changing relationship between businesses and customers, employers and employees, brands and the market. A fierce consumer advocate, Scott Stratten brings his voice, experience, and understanding of the current media landscape to the conversation. How can we change the way we sell, and shape the way we are sold to, for the better? Key concepts will include: Taking the pulse of your customers, company, and industry We trust strangers more than brands Dont market ahead of the customer curve Two options your problem, or not your problem Outrage Outreach one thing
