How else can social media be used to maximize its power to market a particular brand? The concept of social media enablement seems like a novel approach. But at Adobe, employees themselves have been empowered to build their own personal brands while playing a big and active role for Adobe as it integrates social media into every aspect of its business operations.
Apparently, customers have more trust for the average employee when they are active on social media. And, they can be a profound source of expertise for Adobe. Adobe has recognized their employees' crucial role with clients and are actively training them to represent the brand. In this episode, Adobe's Lauren Friedman shares how.
Lauren Friedman is foremost a writer, social marketing strategist, and head of Adobe's Social Business Enablement. Lauren started out with a social marketing company called Context Optional before she landed at Adobe in 2011 after two acquisitions.
At first, she managed Consulting Services and then in 2013 joined the Social Business Center of Excellence. She ensures that social media is infused in every aspect of Adobe's business and developed the Global Social Media Training Program for its employees. Lauren was recognized in 2015 as iMedia 25's top marketing innovator and also specializes in content strategy for Fortune 100/500 brands, international business, quantitative and qualitative reporting and analytics, and social network strategy.
In this Episode:
