The Kvetching Professor wonders a lot of things ... especially while on hold waiting for customer service.
Such as: why do I have stay on hold for half a day waiting to speak to someone if your outgoing recording says my call is "so important?"
How can I truly trust the "expected wait time?"
What do I do with this periodic silence?
And don't get me started on the on-hold "music!"
Listen in to this episode so you too can kvetch along with me.
Expected wait time = 0.
