Description

Client communication is mandated by the North Carolina Rules of Professional Conduct. However, more than being merely an obligation, great client communication is one of the best areas to focus on in creating the ideal client experience. Don't ignore client communication because you are going to need to communicate with your clients in exactly 100% of the cases you handle. There is no way around communication with your client so you might as well spend the time and thought to get it right and keep working at improving your communication mechanisms. On today's episode Jake dispels the myths that operate as excuses for poor client communication and gives tips on how to effectively communicate with your clients.

Highlights:

• Listen to Jake talk about how the primary excuse for poor client communication is a lack of time when, in reality, you don't have time not to effectively communicate with your clients.
• Learn why it's so important to communicate with your client in writing if at all possible in addition to any phone or in person conversations you have with your client.
• Hear tips on how to proactively communicate with your client and why proactive communication is so important to the client experience.
• Uncover some easy ways to get on the same page with your team so that your internal communications about a case can improve your external conversations with your clients.