Having uncomfortable conversations with customers is an important skill for contractors to master! Eric is joined by Thomas Williams from All American Renovations, a remodeling and home improvement company. The two discuss the power of having uncomfortable yet necessary conversations with customers.
In this episode, we talk about:
Difficult conversations are necessary to set proper expectations, avoid miscommunication and provide the best solutions
How Thomas transformed his business by learning to have difficult conversations with customers in the right way
The keys to having difficult conversations
Strategies for navigating tough discussions around money, timelines, and expectations
Stories of uncomfortable conversations Thomas has had to navigate with customers
The importance of asking clients for permission before discussing money or timelines
Using forewarnings to prepare customers for big numbers
The role that roleplaying and practicing difficult scenarios plays in building confidence
How personality types influence how we have difficult conversations
The role of silence in difficult conversations
“8 vital questions” to structure difficult conversations and avoid forgetting important topics
The impact of interrupting or talking too much during conversations
The role of vulnerability and peer support in personal growth and achieving success
Mentioned
All American Renovations on Facebook
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