In this episode, Eric discusses his pet peeve of people saying "my bad" without authenticity or self-awareness. He explains how this phrase can leave others feeling disrespected and doubtful. Eric recommends showing genuine remorse and self-awareness when making mistakes to make others feel cared for rather than disrespected.
In this episode, we talk about:
Lack of authenticity and self-awareness in saying "my bad."
Impact of insincere apologies on others
Example of a contractor's reaction to breaking a client's pot based on their level of remorse
Being authentic in apologies and showing genuine remorse and awareness
The psychological hack for better communication with customers
Reference to the book "Extreme Ownership" by Jacko Willink, promoting responsibility and making corrections
Links to resources:
The Pond Digger - https://theponddigger.com/
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http://helixpondfiltration.com/
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