EP158: Emotional Intelligence for Contractors w/ Benny Fisher

Description

Emotional intelligence (EQ) is one of the most important skills for contractors — it allows you to better understand clients, defuse tense situations, and provide excellent service.

Today’s guest, Benny Fisher, is the founder and visionary of The Big Fish Contracting Company, Co-Founder of The Arena Mastermind, Business Growth Leader for Contractor Dynamics, and host of The Big Fish Cares Podcast, leads with love and authenticity, masterfully transforming pain into purpose. His empathetic approach inspires others to consciously design their lives, a reflection of his own journey through adversity to success.

As he nears the 100th episode of his impactful podcast and conducts transformative workshops, Benny’s dedication to guiding individuals in reshaping challenges into growth opportunities cements him as a significant and inspirational figure in the business community, encouraging many to navigate their paths with heart and intentional action.

In this episode, they talk about:

How Gary Vee influenced Benny’s focus on emotional intelligence
Assessments like DISC and Enneagram to help you understand your personality type
Eric’s experience with emotional intelligence assessment
The importance of EQ in sales and customer interactions for contractors
How understanding personality profiling and EQ help contractors understand their team and communicate effectively
How Eric adjusts his communication style based on the other person’s EQ, tone, and behavior
Emotional intelligence and effective communication in sales
Tips for contractors to improve their EQ to better connect with clients
The importance of active listening and empathy in customer service
The difference between empathy and sympathy
How to navigate through life’s challenges and find purpose and meaning