Today's episode features a discussion about the concept of an "ascension ladder" in business, which involves offering a range of services or products at different price points to cultivate long-term customer relationships and increase revenue over time. Eric illustrates this idea with a personal anecdote about a long-term pond maintenance client who gradually increased their spending. Contrasting this positive example is a frustrating experience at a bike shop, where the staff's aggressive upselling attempts and poor customer service highlight a flawed approach to the ascension ladder and sales in general. Triplett emphasizes that a well-defined plan for escalating customer engagement must be coupled with effective communication, respect, and emotional intelligence to succeed.
Links to resources:
Contractor Sales Secrets: ContractorSalesSecrets.com
Fitz Fish Ponds: Koi Trips
Book A Call With Triplett: Call with Triplett
The Pond Digger: https://theponddigger.com/
LA Pet Fair: https://www.lapetfair.com/
Atlantic-Oase: https://www.atlantic-oase.com/
You can also check out The Pond Digger's products at:
http://helixpondfiltration.com/
And follow his adventures in the pond world at:
