Mark Harrison, Head of Markets at International Post Corporation joins me to discuss recent IPC research into cross-border e-commerce. We cover:
- Who is delivering the last mile for cross-border e-commerce?
- Trends in delivery direct to the post office
- Domestic delivery preferences vs international delivery
- Postal service points
- Cross-border packets weighing under 2kg
- Free shipping
- Parcels that fit in customers' letterboxes
- The importance of signature on delivery
- How much cross-border traffic comes from the dominant retailers
- Free delivery
- Delivery speed
- Returns
- Direct mail and e-commerce
