Description

Tiemen van Bruggen, Transformation Director at PostNL, joins me to talk about delivery and strategy. We cover:

• Different residential delivery modes in various European countries:
  • Italy
  • Netherlands
  • UK
• Insights into setting up a new letter delivery network from scratch
• Delivery/return of mis-addressed mail
• Overcoming addressing issues
• Measuring and monitoring productivity
• Agile ways of working in the post