Mathew Galt, CEO and co-founder of e-commerce fulfilment company Fulfilio, is my special guest. We cover:
- What Fulfilio is and how it all started (1:20)
- Current spread of the Fulfilio network of sites (2:52)
- The affiliation with Australia Post (3:20)
- Delivery options at check-out (4:35)
- The e-commerce fulfilment scene in Australia (5:10)
- The difference between 3PLs and e-commerce fulfilment (5:55)
- Achieving speed of fulfilment in a big country (7:00)
- Consumer expectations in speed of fulfilment, e.g. next day (7:35)
- Fulfilio's ability to achieve same-day delivery (8:55)
- Time-specific (time-slot) delivery (9:50)
- Customised (or personalised) e-commerce fulfilment (11:00)
- The customer experience for same-day delivery (13:45)
- Fulfilio's deal with eBay (14:15)
- Australian merchants selling cross-border (16:55)
