Angela Hultberg Head of Sustainable Mobility at the IKEA Group is my special guest. We cover:
- How IKEA is partnering with delivery companies
- IKEA's vision for 100% zero emission delivery by 2025
- Where IKEA is already using zero emission vehicles
- The kind of vehicles IKEA is using to achieve its target
- Why collaboration is central to meeting emissions targets
- Charging infrastructure
- Choosing vehicles that are appropriate for each market
- The customer experience in delivery, including day-specific and time-slot delivery, and value added services via TaskRabbit.
- How customer expectations are changing, and how that drives competition
- Staying true to a company's values in the face of competition - and how going for zero emissions impacts on fast delivery
- Packaging - including minimising, eliminating, and recycling packaging
