Nick Manolis, CEO of the Escher Group, is my guest. In a wide-ranging discussion, we cover:
- Escher's transformation and engagement with postal operators
- Technology that spans operating systems and platforms
- Product development and innovation
- Posts seeking to modernise the post office network
- Diversification and transforming the post - including improving the customer experience
- Protecting the core business while funding new growth areas
- The key challenges facing postal operators
- Consumer expectations being driven by the Amazon effect
- Posts taking advantage of opportunities and becoming disruptors
- Putting the customer first
- Increasing revenues at small posts, and scaling profitability at large posts
- Simplifying training for counter operators
- Setting up mobile PUDO points
- Technology enabling postal strategy
