Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss in-store parcel lockers and in-fridge grocery delivery:
- Click-and-collect and parcel lockers
- Location of lockers in-store or near-store
- Types of articles that can be collected
- The customer experience and putting the customer in control
- Returns via parcel lockers
- Additional purchases made by customers who click-and-collect in-store
- Walmart in-fridge grocery delivery
- Security provisions for in-house delivery, including body cams
- Building trust between a delivery company and customers
- In-garage delivery
- What has more potential: in-fridge delivery or drone delivery?
- Customer response to innovation and technology
- Insurance and unattended in-home delivery
- Marek's prediction for drone delivery
