Escher CTO Wayne Haubner joins me to discuss applications for artificial intelligence in the postal and delivery sectors:
- The difference between AI and machine learning
- Where to source data (e.g. transaction data, tracking data, customer profiles)
- AI and loyalty programmes - and the impact on repeat sales
- Driving better customer engagement with AI
- Digital on-boarding - training for new staff
- How AI and big data can predict problems in the delivery network and post office network
- Making data available for analysis in real-time
- Predicting and recognising customer behaviour - even in-store!
- Using AI to support up-selling in parcel delivery
- Reducing fraud using AI
