Ben Nowlan, CEO of OmniCX and co-founder of delivery start-up Sherpa, joins me to talk about fast delivery:
- The background to setting up Sherpa's fast delivery service
- Interactive delivery management from a consumer perspective and from a merchant/delivery perspective
- Communications between the delivery driver and the recipient
- Are companies not trying to be customer-centric?
- What's the driver behind same-day delivery - customer demand or fear? Or is there a coherent strategy?
- How can same-day delivery be successful? Ben shares key strategic points for offering same-day delivery.
- Why carriers need to understand retailers
- Cart values and fast delivery
- Click and collect
- Do customers really want products within an hour?
- How product categories influence speed of delivery
- In-store fulfilment
- Data!
