Nick Manolis, CEO of Escher Group, is my guest. We discuss:
- The blurring line between delivery and the retail network
- Achieving better customer engagement in a postal context
- Helping posts win more parcel volumes through measuring customer satisfaction
- Taking real-time data collection and making it useful
- Replacing mystery shoppers and QR codes on receipts
- Cross-border duties and taxes
- Dealing with "denied parties" and restricted products
- Efficiency at the counter when processing international parcels
Also in this episode: how Canada Post is using pop-up PUDOs to add capacity during peak season.
