Lindiwe Kewele, Acting Group CEO at South African Post Office, discusses:
- Post office access in rural areas
- Social grant payment - and how SAPO delivers it
- Providing access to financial services
- Funding the USO and being self-sustainable
- Mobile postal services
- Migrating to non-cash payment alternatives, including mobile money
- Financial services for the elderly - including using biometrics to identify customers
- Future postal services
- Making delivery services more efficient and customer-centric
- Competition in parcels
- Stimulating cross-border e-commerce within the region
Also in this episode, I cover some recent developments in parcel delivery:
- Australia Post's new partnership with Doddle (called Click & Return)
- How retail shops (PUDOs) will be added to the post office and parcel locker network
- How customers will interact with Click & Return at checkout
- Amazon's new parcel locker and PUDO network
- A surprising choice for parcel locker locations
- Retailers partnering with Amazon to be PUDO points
- PostNL's changes to procedures for failed first-time residential deliveries
