Catalin Maftei, founder and CEO of C-Solution, joins me to discuss an innovative approach to parcel lockers:
- How a payment solutions provider became a parcel delivery company
- The link between delivery failure and refunds
- How niche online businesses grow from marketplaces to becoming standalone e-commerce merchants
- How small business growth is powering Romanian e-commerce
- Cross-border e-commerce in the region
- How C-Solution set up a parcel locker network, including:
- Site selection
- Proximity
- Commercial vs residential lockers
- Temperature control considerations
- Indoors vs outdoors
- A unique parcel locker offering: lockers in a container!
- Usage rates for the new parcel lockers
- A carrier neutral (open) parcel locker network - even allowing merchants to directly deliver to the lockers
- Some innovations in click-and-collect
- Savings made by Decathlon by implementing in-store click-and-collect lockers
- Teleportation! How parcel lockers are used for instant fulfilment
- Selecting the right products for teleportation
- Parcel lockers in residential buildings
