Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins me to discuss how home delivery fits in with the e-commerce value proposition:
- UPS and FedEx's growing network of access points (PUDOs)
- How UPS and FedEx are using those access points for residential deliveries, including redirections of failed first-time deliveries
- Pressures on delivery drivers
- Residential delivery: what the customer wants
- Customer choice in delivery
- Multiple home delivery attempts
- Porch piracy
- Price pressure on residential delivery, promoting PUDO delivery but being absorbed by e-commerce sellers
- Amazon, home delivery, and losses in delivery
- Rural delivery fees
- Parcel lockers in the USA
- Putting the customer in control of their deliveries (interactive delivery management - IDM)
- Amazon's parcel locker network - including direct delivery to parcel lockers
- Amazon's focus on e-commerce delivery: the customer!
- How Amazon delivers in the last mile
- Amazon volumes going through UPS, FedEx, and the US Postal Service
- Reducing cost in the last mile
