Marek Różycki and Dean Maciuba from Last Mile Experts join me to pore over some of the big delivery issues in 2020 and what lies ahead in 2021:
- Increased operating costs due to COVID countermeasures
- Residential delivery stops - drivers doing over 250 deliveries per day
- Amazon's own capacity for residential deliveries (USA)
- Training for delivery drivers
- B2B packages delivered to business addresses
- Creating capacity in the last mile and the availability of vehicles
- Are delivery companies worried about late deliveries?
- Throttling volumes (refusing volumes from customers)
- Technology (including interactive delivery management - IDM) and its importance to managing last mile capacity
- Incentives to customers to choose out-of-home delivery options, including PUDOs (access points)
- Residential delivery surcharges
- Will merchants pass on delivery savings to the consumer?
- Subscription models' reliance on out-of-home delivery
- Speed of delivery and alternatives to residential delivery
- Retailers following Amazon in developing last mile capability
- Alibaba delivering worldwide within 72 hours - and the environment
- Amazon's commitment to the last mile in the USA and around the world
- Bricks-and-mortar retail and omnichannel
- Click-and-collect (BOPIS) at Walmart and other retailers
- Allocating retail floorspace to in-store fulfilment, click-and-collect or drive-thru options
- E-commerce killing bad retail experiences
- Small retailers leveraging delivery to become an omnichannel retailer
- e-grocery's growth in 2020 - and can it be made profitable?
- Security of online grocery deliveries
- Amazon and pharmaceuticals
- UPS, FedEx and home healthcare
- And finally… who said drones are stupid?
