Wayne Haubner, Escher Group CTO, and Keith Emery, Product manager track-and-trace at Escher, join me to talk about track-and-trace, route optimisation, and modern e-commerce delivery:
- The big changes in the parcel environment - and it's not just growth, it's about flexibility
- The role data plays in parcel delivery and providing transparency to customers
- Customs data
- How postal operators can create flexible and dynamic delivery networks
- Route optimisation and redirection of parcels
- Creating a unified way of delivering and the delivery experience, while improving first-time delivery success
- Reducing calls to customer service contact centres
- Quality of service
- Escher's new Riposte Track Trace and Last Mile Delivery product
- Flexible delivery options, including PUDO, lockers, time-slot delivery, full visibility of deliveries
- Additional services in the last mile, including fresh, pharma, and other home delivery services
- Dynamic route adjustment and elimination of paperwork
- Technology and the battle for talent
- Flexible workforce to deal with peak season - including dealing with agency workers and reducing training costs
- Bringing in new customers for delivery companies
- The development of route optimisation technology - including real-time route optimisation while the driver is out on the delivery route
- Enabling efficient same-day delivery via route optimisation
- Giving customers control over their deliveries without burdening the post with excessive costs
- Remote on-boarding and training
- Usability of hand-held delivery devices
- Modernising delivery and retail networks
- Being customer-centric and focusing on the customer experience
