Retail and e-commerce consultant Richard Umbers (former CEO Star Track, Executive General Manager Parcel & Express Services at Australia Post) joins me to discuss:
- The rise of e-commerce and the importance of last mile distribution
- What COVID changes in e-commerce, including online grocery
- How e-commerce went from discretionary spend to spending on necessities
- Impact of pandemic on capacity (including cold chain capacity)
- Innovation in logistics and other parts of e-commerce
- The hallmarks of omnichannel supply chain
- Identifying individual parcels in the network, and how that tracking triggers actions
- Seamless flow of data between order management, CRM, and logistics
- Interactive Digital Management (IDM)
- Postal operators and digitisation - giving customers visibility of their shipments
- Shifts in technology that enable D2C e-commerce
- E-commerce returns and the omnichannel supply chain
- Last mile trends in online grocery (speed and type of delivery)
- Increasing sophistication of the supply chain - and the viabilities of models that rely on that supply chain
- How data and exchange of data enables modern delivery - including superfast local delivery
- Future innovation in the last mile and the supply chain
