Roel Gevaers PhD, Professor in Last Mile Logistics and Supply Chain, University of Antwerp, joins me to talk about the intersection of logistics and e-commerce. We cover:
- Amazon building its delivery capabilities in Belgium
- Strategic decision-making behind Amazon selecting sites for new delivery stations
- bol.com's position as leader in the Belgian e-commerce market
- Last mile partnerships for bol.com, including acquisition of Cycloon
- E-commerce companies doing their own deliveries
- Positioning delivery stations for bike courier and cargo bike couriers
- Comparing bol.com with Amazon, including product range, fulfilment, subscription (i.e. Prime), and multi-lingual websites
- Speed of delivery in Belgium, including next-day and same-day
- How Amazon enters new markets
- Amazon delivery modes in Belgium - residential vs out-of-home
- Green delivery, including bpost's Ecozone project
- Restrictions on warehouse and fulfilment centre overnight operations
- Cross-border fulfilment from neighbouring countries
- Last mile as being an enabler for better customer experience and achieving green goals
- Trends to in-source delivery activities
