Seamus Yendole, Chief Sales Officer at Reason Solutions, joins me to discuss preparing the post for the 21st century:
- The role of the modern post office in communities and in the broader economy
- Postal networks serving new demographics
- The need for the post to be consumer-oriented
- How the post can avoid having its lunch eaten
- The importance of communication in providing an excellent customer experience
- Delivering best-in-class delivery communications with customers
- The need for data and customisable technology
- Advantages of a modular approach to acquiring new postal and delivery technology
- Plugging the gaps in existing postal technology systems
- Affordable retail postal solutions
- Enabling legacy systems and new systems to communicate
- Postal operators' market share eroding because of poor customer experience
- Fiji Post's e-commerce delivery options
- Postal operators focusing on improving consumer satisfaction
