Escher Group CEO Brody Buhler deep dives into some of the major themes unearthed in Escher's Future of Posts 2022 research, including:
- The tale of two networks: delivery and retail
- Service models - including self-serve - in post offices
- Making delivery and retail networks work together
- Exploiting returns
- A problem for retailers - but an opportunity for posts
- Tailoring returns experiences
- Making returns via the post easier for consumers
- Collecting returns to compensate for falling letter volumes
- Omnichannel
- Streamlining customs declarations for cross-border parcels
- Optimising the customer experience
- Simplifying self-service
- Diversification
- Branching into grocery and local delivery
- Partner or do-it-yourself?
- Cross-border at the crossroads
- Regulatory changes hitting cross-border volumes
- Real-time calculation of customs duties and delivery times
- Cross-border returns
