Kardinal's Head of Business, Michael Anderson, discusses key findings from Kardinal's recent research into last mile strategy and last mile operations:
- Understanding postal and delivery companies' priorities in the last mile
- The importance of service quality in parcel delivery
- Environment and sustainability as a high level strategic priority
- Profitability
- Getting fleet and depot design right and routes optimised
- Pricing and rate negotiation
- Price and quality of service
- Organising last mile operations
- Getting the employee and subcontractor mix right
- Managing resources in the face of fluctuating parcel volumes
- Residential and out-of-home delivery
- Forecasting environmental impact of delivery fleets
- Fleet conversion to low-carbon alternatives
- Electric vehicle range
- Volumetric challenges of different vehicles
- Key challenges for the next decade in the last mile, including sustainability, service levels, and resource management
- Reducing driver churn
- Solutions to overcome some of these issues
- Making data usable in planning and forecasting
